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About CUMULUS MEDIA 

 

CUMULUS MEDIA (NASDAQ: CMLS) is a leading audio-first media and entertainment company delivering premium content to over a quarter billion consumers every month — wherever and whenever they want it. CUMULUS MEDIA engages listeners with high-quality local programming through 428 owned-and-operated stations across 87 markets; delivers nationally-syndicated sports, news, talk, and entertainment programming from iconic brands including the NFL, the NCAA, the Masters, the Olympics, the GRAMMYs, the American Country Music Awards, and many other world-class partners across nearly 8,000 affiliated stations through Westwood One, the largest audio network in America; and offers listeners a dynamic network of popular podcasts that define culture with original content and commentary on today’s world. CUMULUS MEDIA provides advertisers with local impact and national reach through on-air, digital, mobile, and voice-activated media solutions, as well as access to integrated digital marketing services, powerful influencers, and live event experiences. CUMULUS MEDIA is the only audio media company to provide marketers with local and national advertising performance guarantees. For more information visit www.cumulusmedia.com.

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Network Operations Technician

Department: Engineering and Technical
Location: Centennial, CO
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CUMULUS MEDIA | Centennial, CO, the nation’s leading broadcast network, has open opportunities in our Westwood One Centennial Technical Operations Center for a Network Operations Technician.  The position include technical training for the right candidate. 

Primary Function:

Monitor broadcast networks to ensure that all systems maintain maximum reliability and providing 1st tier technical support and customer service.

Basic Tasks:

  • Ingest of content via satellite, Internet, ISDN, and WAN
  • Audio routing and transmission via multi-channel satellite transmission system
  • Constant monitoring, resolution and documentation of any network issues
  • Provide technical support to commercial radio stations on a variety of technical platforms
  • Escalate issues as needed to 2nd tier technical staff
  • Problem resolution and escalation with established trouble ticketing system
  • Able to work in a 24x7/365 environment
  • Other duties as assigned

Required Skills:

  • Acute attention to detail 

  • Strong Customer Service Skills

  • Foundation in Networking Knowledge/Understanding with ability to troubleshoot effectively

  • Following Steps/Procedures during Emergency Situations

  • Ability to organize, prioritize issues and multitask 

  • Ability to convey accurate, detailed information verbally or in written form 

  • Strong teamwork and interpersonal communication skills; verbal and written 

  • Able to work and resolve problems independently with little supervision

Required Qualifications:

  • Education:  Associate Degree or equivalent work experience
  • Structured Training or Work Experience:  Min 2 years of, IT and Customer Service experience preferred. Broadcast IT experience is a plus

What we offer:

  • Competitive pay
  • Professional growth and career path
  • Focused, responsible and collaborative work environment with the ability, to ask “what if” and try innovative solutions
  • Medical, Dental & Vision Insurance coverage
  • 401K with company match to plan for the long-term
  • Paid Vacation & Holidays

For immediate consideration, please visit https://www.westwoodone.com/careers/

For more information about CUMULUS MEDIA, visit our website at:  https://www.cumulusmedia.com/

CUMULUS MEDIA is proud to be an Equal Opportunity Employer (EOE).

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